Customer Disputes Investigator
SS-233
Posted: 17/10/2025
- £12.21
- London, South East,
- Contract
Meridian are looking for a Customer Disputes Investigator to work with a renowned corporate brand based in the heart of London.
No Previous experience required – Just a great analytical thinker with a drive to start your career.
Are you an analytical individual with a natural curiosity for investigating issues and uncovering root causes. The ideal person will thrive in a structured, fast-paced environment where accuracy and integrity are key, be confident reviewing complex information, assessing evidence, and making sound, fair decisions based on data and policy.
Customer Disputes Investigator: Key Responsibilities
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Also known as: Customer Disputes Investigator, Customer Complaints & Fraud Investigator, Fraud & Dispute Resolution Analyst, Complaints & Risk Analyst, Fraud Prevention Case Handler.
No Previous experience required – Just a great analytical thinker with a drive to start your career.
- Central London (EC4) - Cannon Street
- Pay: £12.21ph
- Contract starting on 27/10/2025
- 3 months temporary role
- Monday to Friday 09:30 – 17:30
- No customer contact - You are just dealing with data
Are you an analytical individual with a natural curiosity for investigating issues and uncovering root causes. The ideal person will thrive in a structured, fast-paced environment where accuracy and integrity are key, be confident reviewing complex information, assessing evidence, and making sound, fair decisions based on data and policy.
Customer Disputes Investigator: Key Responsibilities
- Conduct thorough reviews of customer claims and historical data to detect behavioural patterns indicative of potential abuse.
- Assess supporting evidence to evaluate disputes.
- Analyse various signals across all fraud and abuse areas to create comprehensive assessments.
- Provide feedback on policies and identify gaps in fraud detection and prevention methods.
- Handle disputes received through PayPal and Klarna.
- Ensure top customers receive high-quality service while adhering to compensation policies.
- Review compensation claim disputes and make informed decisions on their validity.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Also known as: Customer Disputes Investigator, Customer Complaints & Fraud Investigator, Fraud & Dispute Resolution Analyst, Complaints & Risk Analyst, Fraud Prevention Case Handler.
