Complaints Policy

Meridian's Complaints Policy

It is important to us that we are able to provide you with a service that you will be happy with. However, in the event that we have not met your expectations, please speak to us as soon as possible using the procedure described below:

Stage one: Complain to the branch informally

Raise the complaint with the Manager of the branch that you were dealing with. Very often they are the best person to help you resolve your concern quickly, particularly in relation to matters relating to where you are working, re weekly pay/holiday pay and availability of work. 

Stage two: Submit a formal complaint

If the Manager of the branch did not resolve your complaint, you should complete the opposite complaints form in full.   Your complaint will be acknowledged on receipt, and we aim to resolve all complaints within 28 days. Please note, if you have not raised the issue with the Branch first, it will in most circumstances, be sent to the Branch Manager to deal with in the first instance. Please click here to review our Complaints Policy in full. 

If you are unable to access the online form you can write to us at Complaints, Quality & Risk Management Team, Meridian Business Support, Dakota House, Concord Business Park, Threapwood Rd, Manchester M22 0RR.