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5 months ago by Debbie Lloyd

Essential email etiquette in coronavirus

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According to an article by Executive Grapevine, as employees adjust and get used to life at work from the comfort of their own home, many professionals have had to get to grips with communicating with colleagues via digital means.

Thanks to tech and software such as email, Microsoft Teams, Slack and Zoom, employees are able to stay in contact constantly throughout the day, while also being able to host virtual meetings and conference calls with clients and external team members.

In fact, According to Fast Company, Messenger on Facebook has witnessed a 70% week-on-week increase in the number of people participating in group video calls on its platforms around the world.

With this in mind, how should employees be behaving when it comes to online communications? Fast Company has revealed the six rules employees should be living by during the new coronavirus age.

Give a response

When a colleague sends a message, they want to know that this has been received and acknowledged. While you may not be able to respond straight away with a detailed answer, inform them that you have received it and that you will get back to them by the end of the day. Afterall, no one wants to be left hanging by a co-worker.

Know your audience

Messenger apps often boast connotations of casual chit chat and a chance to be funny, however, in a work setting it’s important you try to resist temptation and remain as professional as possible at all times. Therefore, try to resist the urge to share that inappropriate meme you just found in the chat that also includes your boss.

Check, then double check

Nothing could be more embarrassing than sending off a message and noticing after you press send that you spelt something wrong or called someone the wrong name. Remember to always proofread your messages before clicking send, no matter how much of a rush you are in.

Keeping things appropriate

Due to the current situation of coronavirus, many professionals have been left wondering how they should sign on and off to messages and emails. Fast Company suggests that employees should try to be more formal by starting with ‘good morning/afternoon’ and ending ‘best regards’ or ‘kind regards’. ‘Stay well’ is also acceptable to say.

Don’t double message

After you send a message and do not receive a reply, responding by sending more messages likely will not work in your favour. Sending a barrage of messages can also be counter productive for yourself and the receiver, instead ensure you give your colleague an appropriate amount of time to respond, and then follow up with a phone call a few days later.

Source: Executive Grapevine