Trade Sales and Customer Support Advisor
FW-220
Posted: 07/05/2025
- £30000 + Benefits: Generous staff discount Health and wellness benefits Continuous training and career develop
- Wincanton, South West,
- Permanent
Are you a proactive and personable professional with a knack for sales and customer service which has been obtained from the trade environment (e.g. builders’ merchants, hardware, plumbing, or electrical)? Do you enjoy building relationships and delivering solutions that really make a difference?
We’re looking for a Trade Sales and Customer Support Advisor to join a friendly, hard-working team in Wincanton. In this varied and rewarding role, you’ll be the first point of contact for the valued trade customers, offering expert advice, processing orders, and helping to grow long-term relationships that support the ongoing success.
What you’ll be doing:
The starting salary for this role is £30,000 PA.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
We’re looking for a Trade Sales and Customer Support Advisor to join a friendly, hard-working team in Wincanton. In this varied and rewarding role, you’ll be the first point of contact for the valued trade customers, offering expert advice, processing orders, and helping to grow long-term relationships that support the ongoing success.
What you’ll be doing:
- Supporting trade customers with expert product advice, quotations, and efficient order processing
- Building and maintaining strong, long-lasting relationships with new and existing trade accounts
- Identifying opportunities to upsell and cross-sell to maximise customer satisfaction and sales
- Recommending the best product solutions to meet customer needs using up-to-date product knowledge
- Accurately maintaining customer records using the systems, including SAGE and CRM tools
- Working closely with the team to meet sales targets and deliver exceptional service
- A results-driven professional with strong telesales and admin skills
- Confident communicator with the ability to engage with stakeholders at all levels
- Self-motivated with leadership potential, capable of delegating tasks and driving team performance
- Customer-focused, with a keen ability to capture insights and provide feedback to the team
- Methodical, detail-oriented, and open to improving work processes
- Previous experience in a customer-facing or trade environment (e.g. builders’ merchants, hardware, plumbing, or electrical)
- IT-literate, ideally with experience using SAGE and CRM systems
- Generous staff discount
- Health and wellness benefits
- Continuous training and career development
- Genuine opportunities to grow within the business
The starting salary for this role is £30,000 PA.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
