Customer Support Officer
J2827
Posted: 23/04/2026
- £20 to £22.38 Per: hour + Benefits: Onsite canteen, Onsite convenience store, 25 days + bank hols and Pension after 3 months
- Yeovil, South West,
- Temporary
We’re looking for a proactive and detail-driven Customer Support Officer/Manager to join our successful helicopter manufacturer, based in Yeovil. This is a high-profile, customer-facing role where you’ll support the delivery of business-critical projects while ensuring excellent service and communication with stakeholders. This role is ideal for someone with strong customer support, coordination, and problem-solving skills, who enjoys working in a fast-paced, multi-functional environment.
As a Customer Support Officer, you’ll act as a key link between customers, internal teams, and project stakeholders. You’ll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded.
Key responsibilities include:
“Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.”
As a Customer Support Officer, you’ll act as a key link between customers, internal teams, and project stakeholders. You’ll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded.
Key responsibilities include:
- Supporting the delivery of customer-focused projects and services
- Acting as a main point of contact for customer enquiries and project updates
- Coordinating tasks across internal teams to ensure on-time and high-quality delivery
- Monitoring project progress, schedules, and performance
- Identifying and managing risks, issues, and solutions
- Gathering, analysing, and presenting customer and project data
- Supporting continuous improvement and service enhancement initiatives
- Ensuring all work is delivered in line with company processes, safety, and quality standards
- Building strong relationships with customers, suppliers, and internal stakeholders
- Excellent communication skills (written, verbal, and presentation)
- Strong ability to collect, analyse, and present information clearly
- Experience in customer support, coordination, or project support roles
- Highly proficient in Microsoft Office, especially Excel (MS Project desirable)
- Strong organisational and planning skills
- Ability to manage multiple priorities in a fast-paced environment
- Confident building relationships with internal and external stakeholders
- A proactive, positive, and solution-focused attitude
- A customer-focused professional who takes ownership and accountability with proven experience dealing with highly sensitive and high value contracts
- Someone who can solve problems and anticipate challenges
- Resilient, adaptable, and able to perform under pressure
- Experience with DOORS database management is desirable
- Background in logistics, operations, or service support environments is also desirable
- Join a high-visibility, customer-facing team
- Work on impactful projects that drive business performance
- Supportive and collaborative working environment
- Opportunities for career progression and development
- Competitive salary and benefits
- This role is also subject to extension due to the length of the projects involved
“Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.”
