Customer Service Representative
J1415-TN
Posted: 27/06/2025
- £25000 to £26000 Per: annum
- Rochdale, North West,
- Permanent
Customer Service Representative
📍 Location: Rochdale
🕒 Hours: 8:30am – 4:30pm (flexibility available)
🏡 Hybrid Working: 2 days in the office, 3 days working from home
💰 Salary: £25,000 – £26,000 (depending on experience)
🌴 Holiday: 28 days + bank holidays
📄 Contract: Permanent
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive environment? We’re looking for an enthusiastic and reliable Customer Service Representative to join our client in Rochdale.
About the Role:
As a Customer Service Representative, you will be the first point of contact for the valued customers. You’ll handle a variety of customer service tasks including responding to enquiries, processing orders, and ensuring a smooth and positive experience for every customer.
Key Responsibilities:
📩 Interested? Apply now
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
📍 Location: Rochdale
🕒 Hours: 8:30am – 4:30pm (flexibility available)
🏡 Hybrid Working: 2 days in the office, 3 days working from home
💰 Salary: £25,000 – £26,000 (depending on experience)
🌴 Holiday: 28 days + bank holidays
📄 Contract: Permanent
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive environment? We’re looking for an enthusiastic and reliable Customer Service Representative to join our client in Rochdale.
About the Role:
As a Customer Service Representative, you will be the first point of contact for the valued customers. You’ll handle a variety of customer service tasks including responding to enquiries, processing orders, and ensuring a smooth and positive experience for every customer.
Key Responsibilities:
- Manage inbound calls and emails, providing top-tier customer service
- Process orders and track deliveries
- Resolve customer queries in a timely and efficient manner
- Liaise with internal departments to ensure customer satisfaction
- Maintain accurate records in our CRM system
- Dealing with price quotations
- Chasing deliveries/Obtaining POD’s with carriers
- Requesting Uplifts with carriers
- Sending samples out to customers
- Liaising with the sales force & outside warehouse provider on a daily basis
- Previous customer service experience (FMCG sector experience is a bonus)
- Excellent communication and problem-solving skills
- Confident working independently and as part of a team
- Strong attention to detail and organisational skills
- Comfortable with hybrid working arrangements
- Flexible working hours to support work-life balance
- Hybrid model: 2 days in the office, 3 days from home
- Competitive salary with growth opportunities
- Generous holiday allowance: 28 days + bank holidays
- Friendly, supportive team environment
📩 Interested? Apply now
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
