Customer Service Agent
TD-115
Posted: 11/07/2025
- £12.21 to £13.19 Per: hour
- Salisbury, South West,
- Temporary
We are currently recruiting on behalf of a leading UK mental health services provider for an experienced and compassionate Customer Support Agent to join their Booking Hub team.
This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm ad will be expected to undergo a DBS Check.
As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities
We are looking for candidates with the following skills and experience
If you would like to hear more about this Customer Service Agent role please apply today!!!
This Customer Service Agent position is an 8 week contract working from home with £13.19 per hour on offer. You will be working Monday - Friday 9am - 5pm ad will be expected to undergo a DBS Check.
As a Customer Service Agent you will be the first point of contact for patients, families, and professionals, providing telephone, email and live chat support. This role is all about delivering a supportive, seamless and high-quality patient experience with the following responsibilities
- Handling inbound queries with empathy and professionalism
- Booking clinical appointments and managing patient journeys
- Accurately updating and maintaining patient records (using Salesforce)
- Escalating any safeguarding or service issues as required
- Working collaboratively within a close-knit and supportive team
We are looking for candidates with the following skills and experience
- Previous experience working as a Customer Service Agent or Customer Service Advisor
- Professional, empathetic and organised
- Ability to handle sensitive conversations with empathy
- Confident with computer systems and managing confidential data
- Excellent communication and organisational skills
If you would like to hear more about this Customer Service Agent role please apply today!!!
