Customer Service
J1548
Posted: 30/07/2025
- £12.31
- Rochdale, North West,
- Temporary
Customer Service Agent
📍 Location: Rochdale
⏰ Hours: 9am- 5pm Tuesday – Saturday (Tuesday-Friday in the office & Saturday WFH).
💰 Pay: £12.31 per hour
📄 Contract: Temp to Perm
Are you passionate about helping people, solving problems, and making a difference? We're looking for a Customer Service Agent to join our client! You'll be the first point of contact for our customers, providing timely, friendly, and effective assistance via phone and email.
Key Responsibilities:
✅ Excellent communication and interpersonal skills
✅Strong problem-solving ability and attention to detail
✅Experience in a customer service or technical support role preferred
✅Ability to handle multiple channels and multitask efficiently
✅Proactive attitude with a customer-first mindset
✅Comfortable working in a fast-paced, team-oriented environment
This is a temp-to-perm role, meaning there is an opportunity for a permanent contract based on performance.
📩 Interested? Apply now
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
📍 Location: Rochdale
⏰ Hours: 9am- 5pm Tuesday – Saturday (Tuesday-Friday in the office & Saturday WFH).
💰 Pay: £12.31 per hour
📄 Contract: Temp to Perm
Are you passionate about helping people, solving problems, and making a difference? We're looking for a Customer Service Agent to join our client! You'll be the first point of contact for our customers, providing timely, friendly, and effective assistance via phone and email.
Key Responsibilities:
- Respond promptly and accurately to customer enquiries across multiple channels (phone, email, chat)
- Understand customer needs and guide them through using specific features of our products
- Log all customer returns and replacements with clear, detailed information
- Monitor and analyse trends in faulty products and escalate issues appropriately
- Maintain and update databases with information on technical issues and helpful interactions
- Monitor customer complaints on social media and proactively reach out to assist
- Provide in-depth support for product functionality and features
- Share knowledge on product features and troubleshooting with team members
- Follow up on all enquiries to ensure full resolution and customer satisfaction
- Collect and communicate customer feedback to product and marketing teams
✅ Excellent communication and interpersonal skills
✅Strong problem-solving ability and attention to detail
✅Experience in a customer service or technical support role preferred
✅Ability to handle multiple channels and multitask efficiently
✅Proactive attitude with a customer-first mindset
✅Comfortable working in a fast-paced, team-oriented environment
This is a temp-to-perm role, meaning there is an opportunity for a permanent contract based on performance.
📩 Interested? Apply now
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
