Business Development Executive
J2492
Posted: 22/02/2026
- £28000 to £32000 Per: annum
- Mudford, South West,
- Permanent
We are helping a busy company to find a Business Development Executive who will be the first point of contact for all customers. This role encompasses both customer service, ensuring that the customer orders are taken to a high standard and also developing new business. This is a permanent opportunity, based in Yeovil.
Key Responsibilities:
Key Responsibilities:
- Handling website enquiries and incoming phone calls - Acting as the first point of contact for customers, responding promptly to all enquiries and answering calls in a professional and helpful manner. Providing support, information, resolving initial concerns, and ensuring a positive customer experience.
- Business Development - Acting as a business development representative in contacting new leads, maintaining relationships with current clients and follow ups on large deals. Additionally includes creating deals, activities and follow ups on the internal system.
- Processing quotations and orders - Preparing and sending quotations to customers, ensuring all details are accurate. Processing stock orders efficiently and managing them through to completion.
- Ownership of sample requests and follow ups - Handle sample requests from the website and email enquiries. This will include following up to generate new leads.
- Following up on quotes and tracking orders - Proactively following up with customers on outstanding quotes to increase conversion rates. Keeping customers updated on lead times, order statuses, and expected delivery schedules.
- Providing product information and support - Developing a strong understanding of the full product range, including bespoke options and lead times. Offering accurate and informed responses to customer queries.
- Utilising CRM - Maintaining accurate records of customer interactions, quotes, and orders using the internal database. Ensuring all sales data is up to date and assisting with reporting where necessary.
- Excellent phone etiquette with the ability to handle inbound and outbound calls confidently, professionally, and efficiently.
- Exceptional customer service skills, with the ability to build rapport and maintain positive relationships.
- Excellent organisational skills with the ability to multitask and prioritise workloads
- Previous experience in sales or customer service is preferred.
- Strong communication skills, both verbal and written, with a professional and friendly
- High attention to detail and accuracy in processing orders, data entry, and documentation.
- Proficiency in CRM systems along with Microsoft Office (Excel, Outlook,
- Word).
- Ability to work proactively, problem-solve, and take initiative in a fast-paced environment.
- Team player mindset, able to collaborate effectively with colleagues
