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Waiting-on staff or waiters/waitresses are people who work Front-of-House in restaurants, bars and hotels serving customers food and drink. They are direct representatives of the establishment they serve in and can be the reason for customers either coming back or not returning. They will be polite and well-spoken and can be involved in the prepartion of desserts in the kitchen. Where waiting-on staff are required to serve alchohol, such as bar staff, they must be aged 18.

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