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A receptionist is an employee taking an office/administrative support position. The work is usually performed in a waiting area such as a lobby or front office desk of an establishment. The title "receptionist" is attributed to the person who is specifically employed by a business to receive or greet any visitors or clients and answer telephone calls. They will have excellent customer service skills, a polite telephone manner and great face-to-face interaction. 

Many receptionists have good office skills, including an admin or secretarial background. In the hotel industry, the night-time receptionist's role is almost always combined with performing daily account consolidation and reporting, more particularly known as night auditing.


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