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Front of House refers to the area of the business (hotel, restaurant, etc) where customers are served. This would include the lobby area, bathrooms, bar, lounge etc. In the Front of House, waiters, waitresses, and hosts interact with guests. These staff are said to be “on the floor,” since they are visible representatives of the establishment. Floor staff are supposed to be courteous, informative, and neatly dressed, since their behaviour determines whether or not guests enjoy themselves.

Typical Front of House roles are:

  • Receptionists
  • Waiting-on staff
  • Front-of-house manager

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