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Technician

Location: Telford, Shropshire Industry: Engineering
Salary: Up to £26000 per annum Contact: Telford Branch
Posted: about 1 month ago Contact Email: tshaw@meridianbs.co.uk

We have a very exciting opportunity for an established Technician to join a leading dealership of motorhomes.

Overall Responsibility

  • To ensure customer satisfaction in the servicing, repairs and fitting of accessories to motorhomes of all types.
  • To carry out servicing and parts fitting in a safe and economical manner
  • To employ such knowledge and skills as may be required to test vehicles and diagnose faults working within the industry guidelines.
  • Communication with Customer Service Advisor to schedule SC planner, estimate target times and costs for service work.
  • To attend training courses as required to keep abreast of technical developments.

Primary Tasks

  1. To attain specified job times
  2. To identify and promote any additional parts replacement/servicing requirements noticed while working on vehicles
  3. To note and report all components, materials and consumables used per job.
  4. To protect customer's vehicles with covers and dust sheets whilst working on vehicles.
  5. To ensure vehicles are thoroughly examined and report to customers on the general condition of their vehicles, with an emphasis on safety.
  6. To ensure all work is carried out to MOT and/or manufacturer's safety standards.
  7. To ensure maximum use of technical knowledge and skills to achieve effective, economic and safe service of/parts replacement to customer's vehicles.
  8. To answer and respond to all telephone calls according to company procedures.
  9. To maintain the standards of personal customer contact and communication laid down by the company to achieve personal and company objectives for excellent customer satisfaction.
  10. To ensure presentation of workshop working bay/area.
  11. To ensure all parts and consumables usage is recorded accurately.
  12. To take care not to cause accidental damage to vehicles and components during serving of vehicles and parts fitting.
  13. To minimise wastage of all materials, oils and fluids.
  14. To care for all plant and tool belonging to dealership and to report any defects to the Workshop Controller

Secondary Tasks

  • Operate within the law at all times
  • Ensure health and safety legislation and internal procedures are followed
  • Operate at all times within company policy
  • Undertake all other tasks and responsibilities as requested by the Service Centre Manager/Managing Director.

Key Measurable

  • Meet times set by manufacturer for all job cards - Efficiency
  • Meet Efficiency and Productivity Targets set by Service Centre Manager
  • Liaise with customer for any additional work needed to be carried out - Up selling/Growth
  • All customer complaints dealt with in most cost effective way, to highest quality compliant with industry standards and to customer satisfaction - Customer Service

Core Skills & Knowledge

  • Customer Service Skills to manage all customer expectations to the highest level expected by the Company and also to industry standards.
  • Administrative skills to effectively write up job cards
  • Man-management skills to get the very best from the workshop team
  • Health & Safety knowledge to ensure the work is carried out safely
  • Good time management skills to keep within efficiency and productivity targets set.
  • Gas and Electrical certification.
  • COSSH knowledge
  • Diagnostic skills

Development Needs

Ongoing personal development

Ongoing product development

Ongoing technical development

COSHH

Gas & Electrical certification updates

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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