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Team Lead - Export/Sales Order

Location: Cheltenham, Gloucestershire Industry: Customer Services
Salary: Negotiable Contact: Cheltenham Commercial
Posted: almost 2 years ago Contact Email: cheltenham@meridianbs.co.uk

Do you have experience in International Export and Expediting, alongside first rate customer service skills? Do you enjoy leading and mentoring others to achieve both their full potential and the best possible results for the business? Would you welcome the opportunity to work for a well-established, global firm who continue to grow steadily year on year and offer excellent opportunities for development, alongside a great working environment and competitive remuneration?

We are seeking a Team Leader to join the Commercial department of this innovative manufacturing firm, who are driven by achieving excellence across both the products and service they provide. With a Customer-first strategy, the business have grown primarily by reputation and seek a candidate who will uphold this and strive to further improve efficiency and service levels where possible.

Leading a small, but established and busy team, you will consistently provide high levels of support to customers, distributors and the network of overseas sales offices. The commercial team are responsible for processing and fulfilling incoming purchase orders from outside of the UK and therefore experience in an International business environment is essential.

You will take ultimate responsibility for ensuring that all orders received are interpreted and processed accurately, monitoring their progress and liaising with warehouse and shipping teams, as well as other departments as required. You will also process invoices and prepare appropriate shipping documentation.

You will provide guidance & support to the commercial team in resolving problems and take ownership for critical or highly complex issues that arise. You will take ownership for the training, development, management and appraisals of the commercial team.

Skills/Experience required:

  • International Export experience
  • Proven track record of working in an international business environment
  • Experience of order processing, expediting and customer service
  • Team leadership/supervisory experience
  • Knowledge of ERP systems & good levels of I.T literacy
  • Excellent communications skills
  • Confident when communicating at all levels
  • Self-starter with the ability to support and manage a small team of experienced, established employees

There is a competitive remuneration package attributed to this vacancy, details of which will be provided (alongside a full job description) to suitable applicants, PRIOR to any CV submission to the client.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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