We are currently recruiting for a Support Services Manager for one of our Chippenham based clients.
As Support Services Manager your role will be to manage the team to ensure all customer service calls are managed within SLA and in a polite and compliant manner delivering the highest possible levels of service at all times. It is also a requirement of the role to ensure the department meets daily, weekly and monthly targets set by the Head of Client Services, and to provide training to all Supporter Services staff.
Successful candidates will have proven experience of managing a team within a Call Centre or Customer Service environment, monitoring and managing KPI's, performance and attendance.
For more information please contact Kelly White at firstname.lastname@example.org
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.