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Service Technician

Location: Telford, Shropshire Industry: Engineering
Salary: Up to £7.84 per hour Contact: Telford Branch
Posted: 3 months ago Contact Email: tshaw@meridianbs.co.uk

We are currently seeking a service technitian to join a well established team within the Telford area

Main responsibilities:

  • Service and repairs:
    • Analyse service requirement and correct service measurement.
    • Repair according to service requirement.
    • Perform planned (and preventive) maintenance, emergency repairs and larger repairs in service workshop and at customer site.
    • Product upgrades.
    • Product and measuring device calibration.
  • Customer contact:
    • At customer site.
    • In the workshop.
    • Via telephone and email.
  • Administration:
  • Acceptance of goods arriving for service and booking into system.
    • Follow up and documentation of performed service.
    • Time management and time reporting.
    • Checklists.
    • Service order processing.
    • Insight in service agreements and ability to make an offer for smaller service work.
    • Packing and dispatch of goods/returns.
  • Improvement: Develop and improve service processes.
  • Working hours:
    • Working hours are mainly within office hours, with out of working hours paid as overtime.
    • The position requires travelling to customers site (mostly nationally) and might require the technician to stay overnight - short notice may be necessary (eg: within 24 hours) therefore a flexible approach will be essential.


  • Professional experience similar responsibilities
  • Driving license
  • Good computer skills
    • Office package
    • Navision (previous experience is a merit)
  • Fluent in English (requirement)
  • Fork Lift license holder (beneficial although training would be given)

Other qualities:

  • Ability to learn new tasks quickly.
  • Ability to work unsupervised
  • Accurate.
  • Accountability.
  • Efficient and structured.
  • A team player.
  • Ability to instruct others in the service work.
  • Social competence:
    • The company's public face,
    • Represent the company in a professional manner.
    • Good communication skills, responsive and solution-oriented.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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