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Senior Product Techincal Support Engineer

Location: Cheltenham, Gloucestershire Industry: Mechanical, Electrical & Instrumentation
Salary: Negotiable Contact: James Molloy
Posted: about 1 year ago Contact Email: jmolloy@meridianbs.co.uk

Senior Technical Support Engineer to join the No1 Technical manufacturing support team in its Industry providing solutions in multiple sectors and industries, helping them improve performance and efficiency whilst lowering their environmental impact with their Heat Transfer Systems

Provide day to day technical support to both internal and external Operating Companies for Group products at all stages of the life cycle of the product

Support the implementation, integration and testing of industrial networks and systems

Manage and resolve issues logged by Operating Company technical support teams with a focus on heat transfer systems

Training and skills development of Local Sales companies for local implementation and support

Identify improvements to the customer support process

Background knowledge within Mechanical , Engineering, Thermal energy solutions, System design, Communications protocols, Commissioning , Industrial monitoring, automation and/or control

Experience of internet technologies, mobile communications, Industrial Control System technologies, SQL and Microsoft and Windows-based technologies, Data and network security methods

Experience facilitating and delivering training and associated material

Can deliver quality problem solving and technical support services within agreed timescales.

The successful candidate will be someone qualified to a minimum of HNC/D/Degree qualified in the relevant technical qualification

European - Internal support experience beneficial

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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