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Sales Support Coordinator

Location: Exeter, Devon Industry: Sales & Business Development
Salary: Excellent Salary! Contact: Margaret Rendle
Posted: 11 months ago Contact Email: mrendle@meridianbs.co.uk

The Company:

If you're a pro-active, customer focused individual with a technical ability and an interest in cars: then this could be the dream job for you. Our client manufactures parts for the automotive industry globally, and is looking for a keen and enthusiastic person to work as part of their sales team in a customer service, order processing and administrative capacity. You will be expected to develop relationships with customers and bring in new business as a result, but the key focus will be to deliver excellent levels of customer care, admin and process orders speedily and efficiently.

Job Responsibilities:

Support the Sales team in their goal of developing business, processing incoming orders and dealing with queries from customers daily.

  • Receive and proactively make telephone calls to deliver the best possible customer service and satisfaction.
  • Support team members on or off site with project and customer service information, details and systems planning.
  • Ensure databases and internal housekeeping is kept up to date with contact details and correspondence.
  • Successfully manage and respond to customer queries with the relevant supportive data and information.
  • Drive, establish and maintain strong business relationships with new and existing customers, to achieve/ maintain growth with new/ existing customers.

Preferred Skills:

  • Strong customer relationship management experience.
  • Ability to plan customer service activities to use business time in the most efficient way.
  • Ability to priorities and manage workload appropriately to achieve deadlines.
  • Minimum 1 year of general technical support and/or working in a commercial/ customer service environment
  • Working knowledge of Microsoft Excel

Working Hours:

Mon - Thurs 9.00am - 5.30pm / Fri 9.00am - 3.30pm

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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