Our Process Support Lead is pivotal to the Customer Service Department enabling us to function in a highly effective and agile way. We seek to fill this position currently for a 12 month period due to maternity leave.
You will be an expert administrator with expertise in leading projects around improvement and process change. As you identify and manage various continuous improvement projects working hand in hand with our Head of Service you will use your inquisitive nature to challenge current working practises. As you evaluate and identify any issues surrounding our service, you will need to understand our team and system capabilities and constraints; resulting in you developing a smarter more effective way of working. It will be your role to ensure the team are trained on any changes made to embed them into our operation. You must have experience in analysing KPI's and data as the collection and collation of this data, will assist you to identify and qualify areas for improvements. We use SAP and Excel and require a super user of both systems.
With great communication skills, an influencer at all levels, ideally educated to degree level and Six Sigma trained to green belt standard, your expertise will be used to ensure our customer service delivery places us ahead of our competition.
As mentioned this is a 12 month fixed term role initially and the salary on offer £20-23k we offer a modern and relaxed working environment and the team and our Head of Services look forward to welcoming the right person as soon as possible.
Please contact our recruitment partner Shirley Moriarty of Meridian Business Support on 01795 859 260 or alternatively email her your CV to email@example.com
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.