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Location: Altrincham, Cheshire Industry: Customer Services
Salary: £8.80 - £9 per hour Contact: Helena Rigby-Todd
Posted: 11 months ago Contact Email: hrigby@meridianbs.co.uk

Out Of Hours Supervisor - Week day mornings 5am-8.30am 17.5 hours per week based in Altrincham plus additional hours may be available due to team holiday and absence so flexibility is required.

Meridian Business Support operates an Out of Hours recruitment service from our Head Office in Altrincham which takes calls for the recruitment branches outside normal office hours (morning, evenings and weekends). The opening hours of the OOH are Mon-Fri 5am-8.30am and 5pm-10.30pm and Sat-Sun 6am-10.30pm.

We have a vacancy for a part-time Out of Hours Service Supervisor to join our team based in Altrincham, you will need to be able to work early mornings, 5am-8.30am Monday to Friday - 17.5 hours per week. Some flexibility will be required in addition to these hours to assist with covering team annual leave and absence.

In addition to general Supervisory tasks and responsibilities you will:

Book staff on last-minute temporary vacancies, primarily within the Healthcare and Industrial sectors
Use the IQX database and Excel to record your notes so the branches can see what activity has occurred overnight
Fill competitive email bookings for our large NHS contracts
Maximise every booking opportunity on every call
Take calls from our Candidates, offer assistance where possible, take messages for our branch network and solve problems when required
Call Candidates to confirm they are attending work and Check in with our Clients to ensure all staff have arrived
Take sick or absence calls from our Candidates and find replacements when required
Use CV databases and our internal databases to source candidates for the branch .

This is a fast-moving role which requires:

Excellent problem-solving skills
Outstanding telephone manner and exceptional customer service to ensure our clients and candidates are offered the very best service levels
Ability to work well under pressure
A good team player
Effective communication skills - both verbally and written
Computer skills - knowledge of Excel, Outlook and Word
A 'can-do' and a positive approach
Experience of following procedures and processes
Flexibility with working hours

Candidates will ideally live in Altrincham or the surrounding areas due to the times and length of some of the shifts.You will be joining a growing team who are developing at a considerable speed.

The Out Of Hours Service is open 7 days a week - Mon-Fri 0500-0830 and 1700-2230 and Sat-Sun 0600-2230. Some flexibility will be required during these working hours to assist with covering team annual leave and absence.

The rate of pay is £8.80 per hour rising to £9 after a successful probation period. There is on-site parking. A car owner is preferred due to the start times of the shifts

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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