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Out of Hours Advisor

Location: Altrincham, Cheshire Industry: Customer Services
Salary: £8.25 - £8.50 per hour Contact: Helena Rigby-Todd
Posted: about 2 months ago Contact Email: hrigby@meridianbs.co.uk

Meridian Business Support operates an Out of Hours recruitment service from our Head Office in Altrincham which takes calls for the recruitment branches outside normal office hours (morning, evenings and weekends).

We have a vacancy for a part-time Out of Hours Service Booking Advisor working mainly at weekends but flexibility will be required during the week.

You will:

  • Book staff on last-minute temporary vacancies, primarily within the Healthcare and Industrial sectors
  • Use the IQX database and Excel to record your notes so the branches can see what activity has occurred overnight
  • Fill competitive email bookings for our large NHS contracts
  • Maximise every booking opportunity on every call
  • Take calls from our Candidates, offer assistance where possible, take messages for our branch network and solve problems when required
  • Call Candidates to confirm they are attending work and Check in with our Clients to ensure all staff have arrived
  • Take sick or absence calls from our Candidates and find replacements when required
  • Use CV databases and our internal databases to source candidates for the branch network

This is a fast-moving role which requires:

  • Excellent problem-solving skills
  • Outstanding telephone manner and exceptional customer service to ensure our clients and candidates are offered the very best service levels
  • Ability to work well under pressure
  • A good team player
  • Effective communication skills - both verbally and written
  • Computer skills - knowledge of Excel, Outlook and Word
  • A 'can-do' and a positive approach
  • Experience of following procedures and processes
  • Flexibility with working hours
  • Candidates will ideally live in Altrincham or the surrounding areas due to the times and length of some of the shifts.

You will be joining a growing team who are developing at a considerable speed. We have a part time position available working mainly weekends but flexibility will also be required during the week during our opening hours of Mon-Fri 0500-0830 and 1700-2200 Weekends 0600-2200

The rate of pay is £8.25 per hour, to increase to £8.50 after six months then to £8.75 after 12 months.. A car owner is preferred due to the start times of the shifts

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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