My client, a Social Housing Public sector organisation is looking for an experienced Homes and Neighbourhoods Officer for a temporary assignment that is due to last 8 weeks with an immediate start. The successful candidates would be carrying out the following functions:
*Provision of High quality customer service in line with corporate and specific strategies, policies, procedures and plans.
*Deliver directly a range of housing services relating to he management and letting of tenancies including accompanying residents to view vacant homes and signing them up to a new tenancy.
*Assist with the management and monitoring of contract compliance and contract management for all estate services.
*Assist contractors in providing effective liaison with our tenants and assisting with the smooth running of the Investment Programme and individual improvements in residents homes
*Manage and respond to anti-social behaviour, tenancy breaches and illegal occupation referring cases to Customer Services for assistance in the investigation and administration and referring serious and high profile cases to Community Safety
*Manage and monitor neighbourhoods, blocks and all communal areas to ensure they are clean, safe and well maintained .
*Responsible for monitoring, reporting and ensuring health and safety concerns are addressed including fire risk.
*In line with policies, procedures and processes deliver a comprehensive and well administered estate inspection framework ensuring identified actions are completed.
*Assist with difficult to access homes for gas/electrical safety checks
The ideal candidate would meet the following criteria:
*Ideally educated to a degree level or equivalent or have at least one years experience in a property/ residential management or more complex customer services or legal role.
*Delivery of high quality customer services
*Good standard of verbal and written communication skills
*Good standard of numeracy
*Problem solving skills
*Attention to detail and good quality record keeping and administration
*Ability to monitor contracts and service level agreements
*Resilient and able to deal with conflict and challenging situations in a calm and professional manner
*Delivering results using a joined up and collaborative approach
*The ability to understand and interpret complex or legal information and translate this into practical solutions
*Good negotiation, networking and influencing
*Working within a performance culture including to targets
*Resolving informal complaints which includes thorough and high quality investigations / responses and resolution to the satisfaction of the customers
*Ability to build, develop and maintain relationships with all stakeholders
*Awareness of health and safety
*Good knowledge and experience of Microsoft software packages
*Ability to use housing management systems and mobile devices
*Car owner and driver
*Possess an in date DBS check suitable for working with vulnerable adults
Meridian Business Support is acting on behalf of our Client as a Recruitment Business.