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Neighbourhood Manager

Location: Rhondda Cynon Taff, Rhondda Cynon Taff Industry: Public Sector
Salary: £14 - £15.50 per hour Contact: Adele Carter
Posted: 3 months ago Contact Email: cardiffcommercial@meridianbs.co.uk

My client, a Social Housing Public sector organisation is looking for an experienced Homes and Neighbourhoods Officer for a temporary assignment that is due to last 8 weeks with an immediate start. The successful candidates would be carrying out the following functions:

*Provision of High quality customer service in line with corporate and specific strategies, policies, procedures and plans.

*Deliver directly a range of housing services relating to he management and letting of tenancies including accompanying residents to view vacant homes and signing them up to a new tenancy.

*Assist with the management and monitoring of contract compliance and contract management for all estate services.

*Assist contractors in providing effective liaison with our tenants and assisting with the smooth running of the Investment Programme and individual improvements in residents homes

*Manage and respond to anti-social behaviour, tenancy breaches and illegal occupation referring cases to Customer Services for assistance in the investigation and administration and referring serious and high profile cases to Community Safety

*Manage and monitor neighbourhoods, blocks and all communal areas to ensure they are clean, safe and well maintained .

*Responsible for monitoring, reporting and ensuring health and safety concerns are addressed including fire risk.

*In line with policies, procedures and processes deliver a comprehensive and well administered estate inspection framework ensuring identified actions are completed.

*Assist with difficult to access homes for gas/electrical safety checks

The ideal candidate would meet the following criteria:

*Ideally educated to a degree level or equivalent or have at least one years experience in a property/ residential management or more complex customer services or legal role.

*Delivery of high quality customer services

*Good standard of verbal and written communication skills

*Good standard of numeracy

*Problem solving skills

*Attention to detail and good quality record keeping and administration

*Ability to monitor contracts and service level agreements

*Resilient and able to deal with conflict and challenging situations in a calm and professional manner

*Delivering results using a joined up and collaborative approach

*The ability to understand and interpret complex or legal information and translate this into practical solutions

*Good negotiation, networking and influencing

*Working within a performance culture including to targets

*Resolving informal complaints which includes thorough and high quality investigations / responses and resolution to the satisfaction of the customers

*Ability to build, develop and maintain relationships with all stakeholders

*Awareness of health and safety

*Good knowledge and experience of Microsoft software packages

*Ability to use housing management systems and mobile devices

*Car owner and driver

*Possess an in date DBS check suitable for working with vulnerable adults

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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