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Multilingual Call Analysts

Location: Exeter, Devon Industry: Administration & Office
Salary: £17000 - £17500 per annum Contact: Margaret Rendle
Posted: about 2 months ago Contact Email: mrendle@meridianbs.co.uk

The Company:

Do you have language skills in either Swedish, German, Dutch or French as well as a good level of English?

If the answer is yes then we have an opportunity for you to work within an established, respected and multi-cultural organisation.

This full time position in Exeter requires a good level of accuracy and listening skills as well as a high level of IT skills.

Call centre experience is desirable.

Job Responsibilities:

  • Analyse content of interaction between Customers and Client Contact Centres by evaluating the content of telephone calls and written communication in the required language
  • Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service
  • Ensure all project analysis is completed in a timely manner and in accordance with the project's requirements
  • Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology

Preferred Skills:

  • Experience operating in a challenging organisational environment with a requirement to balance differing priorities and demands
  • Highly effective communication skills
  • Interest in technology and ability to understand and resolve technical issues
  • Ability to work to tight targets and deadlines
  • Flexible approach to change, with a positive attitude to fluctuating workload
  • Experience of being measured against performance criteria with the ability to take on board feedback for improvement
  • Considerable knowledge of and ability to utilise efficiently current word processing, spreadsheet, database, e-mail and internet software
  • Adequate level of spoken and written English to comprehend Client training and procedures essential
  • GCSE (A- C) or equivalent qualifications in English / Languages / Mathematics essential &degree level education desirable.

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Working Hours: Full time 37.5 hours per week 9.00 - 17.30

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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