Connecting to LinkedIn...

IT SUPPORT ENGINEER

Apply Now
Location: Oxford, Oxfordshire Contract Type: Permanent
Salary: £20000 - £25000 per annum Industry: Support, Networking & Infrastructure
Posted: 24 days ago Contact: Alex Murrell
Apply by: 15/12/2016 Contact Email: amurrell@meridianbs.co.uk

IT SUPPORT ENGINEER

I am looking for a number of qualified, experienced, customer focused and technically able Support Engineers to provide 1st and 2nd line IT support for a rapidly growing client based in Oxford.

The role will be paying a salary of up to £25k based on experience.

Responsibilities of the role include:

  • Responding to live incidents, customer queries and internal alerts from incoming calls and monitoring systems
  • Coordinating change management with customers
  • Deploying services and changes for new customers and applications
  • Capturing FAQs and feedback from customer queries
  • Reviewing error logs for issues with the live services
  • Manual testing of new features and applications
  • Initial debugging of customer issues
  • Continual improvement of service and support processes

To be successful in this IT Support Engineer role the candidate MUST have...

    • A degree, or degree-equivalent qualification in a computing related degree or significant experience in the IT Industry
    • Excellent customer service / people skills

Technical skills such as:

  • VOIP Telephony: Sip, RTP, Freeswitch, Kamailio
  • IT: Windows, Linux, Excel, Word
  • Web Technologies: HTML, Javascript, CSS, JQuerey, React
  • Debugging Tools: Chrome/ IE/ Firefox debuggers, Fiddler, Wireshark
  • Networking: TCP / IP, Firewall rules, Routing rules, Qos
  • Database Technologies: SQL, SQLServer, MySQL
  • Programming: C#, other C-derivative / OO languages e.g. Java C++

If you feel that you have what my client is looking for then please do not hesitate to submit your CV for review.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

Similar Roles