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IT Service Desk / 1st Line Support

Location: Exeter, Devon Industry: Support, Networking & Infrastructure
Salary: £9.53 per hour Contact: Julianne Leitch
Posted: 12 months ago Contact Email: jleitch@meridianbs.co.uk

The Company:

Experienced in IT Service Desk Support?

Can you demonstrate a high level of customer service?

Do you have a good technical knowledge and experience of Microsoft Operating systems and applications, hardware and software support?

This ongoing temporary role could be for you!

Job Responsibilities:

  • The successful candidate will be provide a customer centric service providing first line IT support to clients, providing timely resolution or escalation for resolution by other team members in a busy multi-user organisation.
  • The primary role will be to pick up tickets from the Service Desk queue and perform "remote fixes"
  • Supporting PC's, laptops, printers, various other peripherals, Microsoft Office/windows and many bespoke business applications
  • To liaise with the client to agree a convenient time to attend calls.
  • To keep the client fully appraised with progress on outstanding calls on a regular basis.

Preferred Skills:

  • Demonstrable knowledge and experience of desktop software and hardware
  • You will have accurate and good keyboard skills
  • You will be a team player and have a 'can do' attitude.
  • This role is temporary on a 3 month rolling contract and is a great opportunity as an entry into this organisation.
  • Work as part of a team
  • Have knowledge of windows OS, Active Directory, networks, MS Office
  • Trouble shooting skills
  • Hit the ground running

Working Hours: Monday - Friday. 09:00-17:00 (Service Desk hours 08:00-17:30 so may change but will be 37.5 hours per week)

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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