Meridian Business Support is actively recruiting for an IT Helpdesk Support Assistant for our preferred Client in Cardiff.
Reporting to the Service Delivery Manager, the successful candidate will be responsible for supporting the organisation with their day to day IT operations.
The role will be based full time in Cardiff with the occasional travel to their Head Office in London. The successful candidate will be liaising on a day to day basis with vendors, ensuring that service availability is adhered to as per Client's requirements. Additionally, you will also be required to adhere to ITIL based policies and procedures as per the companies service management structure.
To be considered for this role, applicants must be able to assist and support over 600 desktop users coupled with the ability to manage resources and systems. You will possess strong communication and interpersonal skills and have the ability to work independently as well as part of a team.
Candidates will ideally hold a relevant 3rd level IT qualification and have at least 2 years experience within an IT support role. Proven experience and knowledge in MS Windows XP, Server 2003 & MS Office is essential. Experience and strong knowledge of Desktop/ Server and Laptop Hardware is also essential. Candidates must also have strong technical and troubleshooting skills and preferably have networking knowledge.
In return, our client is offering a competitive salary and benefits coupled with the unique opportunity to join a world class leader in their field.
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.