Are you looking for a career in Customer Service?
Meridian are currently recruiting for Permanent Inbound Call Handlers to work for our leading global client based in Cardiff City Centre.
Responsibilities include but are not limited to:
- Be the first point of contact for all customer queries.
- Identify and prioritise vulnerable customers in line with company policies and procedures.
- Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service.
- Promote and sell a wide variety of products and services, including insurance based products, to increase customer loyalty and complement existing product holdings.
- Investigate and resolve routine customer complaints at first point of contact to ensure delivery of an efficient and effective service to the customer.
- Excellent interpersonal and customer service skills
- Target Focused
- Able to build rapport with customers
- Problem solving skills
- Strong communication skills, both written and verbal
- Good administrative skills
- The ability to work accurately, with attention to detail
- Able to commit to working between 06:45am-11pm Monday-Sunday
Successful Candidates will be required to pass a CRB and credit check.
You will be rewarded with a competitive salary of £8.00 p/h plus bonus.
Full training is also provided.
For immediate consideration please call Meridian NOW on 02920 347 920 or send your CV to email@example.com
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.