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Inbound Call Handlers

Location: Exeter, Devon Industry: Customer Services
Salary: Up to £8.40 per hour Contact: Julianne Leitch
Posted: 7 months ago Contact Email: jleitch@meridianbs.co.uk

The Company:

Do you have Inbound call-handling experience?

We have temporary positions available, based in Exeter.

£8.40 per hour - Full time

Job Responsibilities:

  • Answer all incoming calls promptly and efficiently within the Company's performance standards.
  • Check accuracy of call details and edit / amalgamate where appropriate
  • Ensure all calls which are complex or suggest an element of immediate risk are passed to an appropriate staff member / shift manager as quickly as possible.
  • Ensure appropriate handover at the beginning and end of the shift to colleagues
  • Responsibility for providing a professional and efficient service which includes exercising professional judgement, sensitivity, confidentiality, support and advice when dealing with sensitive/distressing and emotional situations
  • To provide assistance in dealing with any data entry problems/issues
  • Answer general enquiries.
  • To report any incidences of safety breaches, including but not limited to accidents, complaints and defects in equipment.
  • Troubleshoot simple computer problems and initiate repair or recovery.
  • Complete all paperwork and maintain administrative systems appropriate to Company needs.

Preferred Skills:

  • Ability to record information accurately and correctly
  • Ability to work under own initiative and as a member of a team
  • Ability to prioritise work to achieve deadlines.
  • Ability to maintain a positive attitude to work demands
  • Flexibility and adaptability to change
  • Demonstrate a willingness to learn new skills
  • Ability to understand the limits of his or her competencies and the wisdom to seek advice when these are reached
  • Excellent verbal and written communication skills
  • Excellent keyboard skills
  • Customer facing environment
  • Excellent telephone manner
  • A good general education, to a minimum of GCSE level (or equivalent)
  • Local Geographical knowledge

Working Hours: 37.5 Hours per week

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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