Meridian are currently recruiting for Permanent Inbound Call Handlers to work for our leading Global client based in Cardiff City Centre.
Responsibilities include but are not limited to:
- Be the first point of contact for all customer queries.
- Identify and prioritise vulnerable customers in line with company policies and procedures.
- Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service.
- Promote and sell a wide variety of products and services, including insurance based products, to increase customer loyalty and complement existing product holdings.
- Investigate and resolve routine customer complaints at first point of contact to ensure delivery of an efficient and effective service to the customer.
- Excellent interpersonal and customer service skills
- Target Focused
- Able to build rapport with customers
- Problem solving skills
- Strong communication skills, both written and verbal
- Good administrative skills
- The ability to work accurately, with attention to detail
- Able to commit to working between 06:45am-11pm Monday-Sunday
You will be rewarded with a competitive salary of £8.00 p/h plus bonus
For immediate consideration please call Meridian NOW on 02920 347 920
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.