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Inbound Call Handler

Location: Cardiff, Cardiff Industry: Customer Services
Salary: £8 - £9 per hour Contact: Adele Carter
Posted: 19 days ago Contact Email: cardiffcommercial@meridianbs.co.uk

Meridian are currently recruiting for Permanent Inbound Call Handlers to work for our leading Global client based in Cardiff City Centre.

Responsibilities include but are not limited to:

  • Be the first point of contact for all customer queries.
  • Identify and prioritise vulnerable customers in line with company policies and procedures.
  • Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service.
  • Promote and sell a wide variety of products and services, including insurance based products, to increase customer loyalty and complement existing product holdings.
  • Investigate and resolve routine customer complaints at first point of contact to ensure delivery of an efficient and effective service to the customer.


  • Excellent interpersonal and customer service skills
  • Target Focused
  • Able to build rapport with customers
  • Problem solving skills
  • Strong communication skills, both written and verbal
  • Good administrative skills
  • The ability to work accurately, with attention to detail
  • Able to commit to working between 06:45am-11pm Monday-Sunday

You will be rewarded with a competitive salary of £8.00 p/h plus bonus

For immediate consideration please call Meridian NOW on 02920 347 920

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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