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Helpdesk Administrator

Location: Enfield, Middlesex Industry: Facilities Management / Admin & Clerical
Salary: £19000 - £20000 per annum Contact: Gary Sanders
Posted: about 1 month ago Contact Email: birminghamfm@meridianbs.co.uk

Our client is currently recruiting for a strong Administrator to work within their Contracts teams as Help-desk Administrator on a permanent basis.

Overview of the Role:

  • Deal with telephone requests for service from customers and contract managers/supervisors
  • Pre-book Preventive Planned Maintenance services for the engineers
  • Allocate the engineers to reactive and project works
  • Ensure that the engineering time is used effectively and efficiently
  • Communicating information to the engineers to enable them to submit their reports correctly, providing job numbers, service hours allowed, contact names, site addresses, service types and reported/identified problems.
  • Provide order numbers for parts, components and specialist services as detailed by managers.
  • Input feedback into the PPM and Help-desk systems from the engineers reports.
  • Provide management reports from the Help-desk and PPM systems to support new contracts and high levels of extra works the contracts are already generating

Main Duties and Responsibilities:

  • Accept customers and engineers telephone calls and log all information as required on the help desk systems
  • Ensure that the engineering labour is utilised in the best manner possible
  • Ensure the correct discipline of engineer is matched to the tasks
  • Issue and confirm returns of planned maintenance services
  • Input engineers reports onto the help-desk and planned maintenance computer systems

This is an excellent opportunity to join a growing organisation and expand on your existing experience.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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