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Help Desk Manager - Facilities

Location: Gloucestershire, Gloucestershire Industry: Facilities Management / Facilities Management Jobs / Estate Management
Salary: negotiable Contact: Sarah Mann
Posted: 3 months ago Contact Email: birminghamfm@meridianbs.co.uk

We are working with a growing FM company who have an immediate requirement for an experienced Help Desk Manager to head up a busy contract maintenance contract. This is an excellent opportunity for someone with proven skills to take on a new challenge

Duties & Requirements:

  • Managing a team of nine Operators and a Maintenance Support Manager, you will be responsible for ensuring the smooth running of a busy maintenance contract
  • Covering all aspects of Maintenance (including Electrical, AC and Fabric) you will need previous knowledge of managing a facilities help-desk and be confident dealing with clients and staff alike
  • Responsible for ensuring SLA's are met according to contract
  • Meeting clients regularly to discuss any issues with the contract and making sure that all issues are addressed and rectified as needed
  • Using an in-house system to record all work undertaken to ensure billing is correct

Skills and Experience:

  • Previous experience as a Help Desk Manager on an FM/Building Management account is essential
  • Experience delivering Building Maintenance and Facilities Management
  • Ideally have knowledge of facilities within a retail environment
  • Able to organise rota's and deal with staff management confidently
  • Confident meeting Client Management team and discussing any issues in a measured manner
  • Computer literate
  • Driving licence

In return you will be offered a competitive salary and the opportunity to join a growing company. If you have the relevant skills and experience please apply with salary requirements, by return as our client is keen to meet candidates for this role.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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