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Heldesk Administrator/Scheduler

Location: Enfield, Middlesex Industry: Facilities Management
Salary: £18000 - £20000 per annum Contact: Sarah Mann
Posted: 11 months ago Contact Email: birminghamfm@meridianbs.co.uk

Our client, an established Maintenance company, is currently recruiting for an experienced Helpdesk/Facilities Administrator to join their Contracts teams on a permanent basis. This is an excellent opportunity for someone with previous Facilities and Helpdesk Admin experience to join a busy team at the beginning of a new retail contract.

Overview of the Role:

  • Deal with telephone requests for service from customers and contract managers/supervisors
  • Pre-book Preventive Planned Maintenance services for the engineers
  • Allocate the engineers to reactive and project works
  • Ensure that engineering time is used effectively and efficiently
  • Communicating information to engineers, enabling them to submit reports correctly, providing job numbers, service hours allowed, contact names, site addresses, service types and reported/identified problems
  • Provide order numbers for parts, components and specialist services as detailed by managers
  • Input feedback into the PPM and Helpdesk systems from the engineers reports
  • Provide management reports from the Helpdesk and PPM systems to support new contracts and high levels of extra works the contracts are already generating
  • Raise PPM Job from Schedule, ensuring details are correct including order numbers and site detail
  • Ordering any parts required, confirming receipt with supplier and delivery date
  • Update system and add notes as required
  • Raise purchase order to Sub-Contractor, ensuring clear instruction of works required
  • Arrange visit with site, supplying all necessary paperwork including RAMs, Insurance Certificates and Permits to Work
  • Managing diary and allocate engineer/Sub-Contractor to works as require
  • Responsible for the order and arrangement of specialist access equipment as required to complete the work
  • Ensure Engineers and Sub-Contractor are advised of plant to be maintained within allocated time
  • Check PPM jobs against Engineers and Sub-Contractor diary, ensuring completed and closed down
  • Updating client reports and/or web portals, as well as internal schedules
  • Check worksheets from engineers/Sub-Contractors, confirming work has been completed as required and supporting paperwork submitted
  • Upload/Edit client's asset data onto internal system and responsibility of maintaining up to date asset data across for all client
  • Update weekly Maintenance WIP report within division
  • Keeping In-House systems updated to ensure information is current and invoicing is correct
  • Due to the nature of the contract you may need to have some flexibility as to hours worked (potentially 8am - 8pm cover)

If you have previous Facilities Helpdesk experience(ideally within Retail Maintenance) and are interested in this excellent opportunity please apply by return as our client is keen to interview week commencing 25th January 2016

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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