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First Line Support Analyst

Location: Witney, Oxfordshire Industry: IT & New Technology
Salary: £17000 - £19000 per annum Contact: Alex Murrell
Posted: almost 2 years ago Contact Email: amurrell@meridianbs.co.uk

My client are currently looking for a first line support analyst to join their expanding and busy team.

The role will involve:

  • Providing remote and telephone support to customers
  • Accurately logging and completing support calls
  • Updating customer records to assist in support
  • Escalate incidents to second line support where necessary

The candidate should

  • Have previous experience in a help desk support environment
  • Have knowledge of Microsoft Operating Systems
  • Be prepared to work as part of a team in an often busy environment

Many previous TSAs have progressed into other areas of the company, so there is scope for progression for the right candidate.

Hours of work are 08:30 to 17:30 Monday to Friday

Salary: £17,000 to £19,000 plus sales-related bonuses.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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