Meridian Business Support are currently recruiting for a Customer Support Call Taker / Administration Assistant for one of our great clients in NG15.
This job is a temp position to cover the clients busy period over xmas, potentially can lead to longer.
Your duties will include the following below;
- Completing customer orders over the phone
- Helping every customer that requires assistance no matter what the query, including web order assistance
- Handle customer complaints in a professional manner
- Make every effort to resolve complaints without having to pass to another member of the team
- Send out email confirmations / receipts when requested by customers
- It is important to our client for each caller to be dealt with by the first point of contact
Experience and skills required;
- Excellent telephone manner
- Must have worked on telephones previously
- Administration duties in an office environment
- Excellent customer service experience
- Customer focused
- Professional attitude to work
- Friendly and enthusiastic telephone manner
- Good Listening skills
- Good Keyboard skills
This job is an immediate start Monday - Friday 9am - 5.30pm however you are required to be flexible for the peak periods Xmas, valentines-day and mothers-day as you may be required to start early
If you are interested please email your CV to firstname.lastname@example.org
Meridian Business Support is acting on behalf of our Client as a Recruitment Business.