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Customer Support Call Taker / Admin Assistant

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Location: Hucknall, Nottinghamshire Contract Type: Contract
Salary: £7.20 per hour Industry: Administration Assistant
Posted: 13 days ago Contact: Claire Nash
Apply by: 10/11/2016 Contact Email: cnash@meridianbs.co.uk

Meridian Business Support are currently recruiting for a Customer Support Call Taker / Administration Assistant for one of our great clients in NG15.

This job is a temp position to cover the clients busy period over xmas, potentially can lead to longer.

Your duties will include the following below;

  • Completing customer orders over the phone
  • Helping every customer that requires assistance no matter what the query, including web order assistance
  • Handle customer complaints in a professional manner
  • Make every effort to resolve complaints without having to pass to another member of the team
  • Send out email confirmations / receipts when requested by customers
  • It is important to our client for each caller to be dealt with by the first point of contact

Experience and skills required;

  • Excellent telephone manner
  • Must have worked on telephones previously
  • Administration duties in an office environment
  • Excellent customer service experience
  • Customer focused
  • Professional attitude to work
  • Friendly and enthusiastic telephone manner
  • Good Listening skills
  • Good Keyboard skills

This job is an immediate start Monday - Friday 9am - 5.30pm however you are required to be flexible for the peak periods Xmas, valentines-day and mothers-day as you may be required to start early

If you are interested please email your CV to ssiddique@meridianbs.co.uk

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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