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Customer Support Administrator

Location: Blackwood, Caerphilly Industry: Customer Services
Salary: £9 - £10 per hour Contact: Adele Carter
Posted: about 1 year ago Contact Email: cardiffcommercial@meridianbs.co.uk

Our client an industry leader in the repair and overhaul of aircraft parts is expanding its customer support team.

We are seeking an enthusiastic, highly organised, confident and motivated team player to work within our busy office environment, liaising with customers to understand their requirements and efficiently conveying these requirements to our internal operations department. The successful candidate will be expected to take ownership and responsibility for order management, maintain regular communication regards order status, including questions or complaints, whilst conveying customer feedback to management and Sales managers.

The role will include:

  • Communicating in a professional and confident manner with customers via email and telephone;
  • Liaising internally with other departments to convey customer requirements and expectations;
  • Carrying out administrative and clerical duties to manage orders through our internal systems and processes;

The successful candidate will be an organised, confident, forward thinking individual. With an international customer base, excellent communication skills are essential. The individual must be computer literate, in particular with Microsoft Office packages and be able to prioritise tasks to meet individual, customer and team deadlines.

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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