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Location: Bridgwater, Somerset Industry: Office & Professional
Salary: £15000 - £16700 per annum Contact: Samantha Beale
Posted: about 2 years ago Contact Email: taunton@meridianbs.co.uk

Customer Service Administrator (Temporary to Permanent) Bridgwater

Duties and responsibilities include:

  • To provide a high level of customer service and care at all times and liaise with Sales Personnel regarding customer queries and complaints.
  • To operate the telephone system, according to company standards in a friendly, helpful and efficient manner.
  • To take part in any proactive tele-sales campaigns when required.
  • To become competent in all aspects of the sales order processing systems, to include proficient and accurate operation of computer equipment.
  • To ensure that all products are priced correctly and in accordance with sales.
  • To understand and be able to operate the weighbridge accurately,
  • To liaise with the transport department in respect of delivery and collection of goods.
  • To carry out proactive/predictive call outs when required
  • To help maintain database, customer records and contracts.
  • To record any complaints/comments on the complaints system
  • To administer credits when required and in accordance with Company Policy
  • Experience and skills required
  • Previous experience in Customer Service
  • Used to a team environment and being able to multi-task
  • Telephone skills with the ability to communicate at all levels
  • Must be IT literate, ideally with knowledge of order processing

This role will initially start as a temporary assignment and become permanent (subject to suitability) after 12 weeks.

40 hours per week, £7.20 per hour

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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