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Customer Service Representative

Location: Crewe, Cheshire Industry: Customer Services
Salary: £18800 - £21000 per annum Contact: Laura Hassall
Posted: 4 months ago Contact Email: lhassall@meridianbs.co.uk

Whatever the position, we are always looking for individuals who enjoy a challenge and have the desire to take responsibility for moving things forward at any level.

We all possess the ability to make a difference; we just need the right environment.

We are currently looking for a Customer Service Representative to join a dynamic global manufacturing organisation that supplies a vast range of products and associated knowledge-based services to virtually every sector of industry.

The Role:

Responsible for owning the customer experience for the company defined customer accounts, serving as first point of contact for customers providing a friendly and efficient service.

Key Responsibilities

  • Resolve a variety of high volume customer enquiries, delivering excellent customer service from the first point of contact
  • Producing timely quotations, inputting order information and completing all associated documentation in relation to the quote and order processing
  • Maintaining a high level of attention to detail, ensuring customer and order information is entered correctly through completing contract review
  • Identify customer quality documentation requirements and take appropriate action
  • Operate and maintain customer related information systems to maintain accurate records and information
  • Handling customer issues and complaints
  • Keep customers fully updated on quote and order progress, anticipating any possible delays or complications, identifying possible solutions to minimise these
  • Ensure all quotations are followed up in line with company procedure and KPI's
  • Proactively liaise between appropriate departments and manufacturing sites in anticipation or response to customers queries
  • Daily liaison with External Sales team keeping them informed of any relevant developments building a high level of team working
  • Assist with customer meetings and visits where required
  • Assist and support colleagues when required
  • Work towards the company values in day to day activities

Person Specification

  • Strong Customer Service background
  • Strong administrative and organisational skills
  • Excellent communication skills both written and verbal
  • Ability to influence and negotiate
  • Ability to build rapport with customers
  • Decision making & Problem solving skills
  • Excellent attention to detail
  • Ability to work on own initiative
  • Strong team player
  • PC literate

Hours

Monday-Friday 37.5 hours

Salary

£18,000-£21,000 per annum

If you are interested in this vacancy, please call Laura on 01782 272400 or send your CV to lhassall@meridianbs.co.uk

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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