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Customer Service Coordinator

Location: Newton Abbot, Devon Industry: Customer Services
Salary: £17500 - £18000 per annum Contact: Julianne Leitch
Posted: 24 days ago Contact Email: jleitch@meridianbs.co.uk

The Company:

Do you have Call Centre experience and want to work within a friendly and fun environment?

Established over 20 years ago, this company provides specialised services to a wide range of Clients. With national coverage and a leading reputation within their field, the company provides excellence of service.

If you want to work within an exciting and innovative company then this is the role for you!

Job Responsibilities:

  • Taking incoming calls from a range of customers
  • Logging calls and using a CRM system to facilitate processing of orders, administration and other documentation.
  • Multi-tasking, using a high degree of accuracy and working together within a team.
  • Running priority lists and qualifying jobs,
  • Booking hours for finishers.

Preferred Skills:

  • A demonstrable background within a call centre/customer services environment would be beneficial however if you have other customer facing skills in a busy environment, you will also be considered.
  • Experience of taking incoming calls, order processing and speaking to a wide variety of customers
  • Experience of using a database system, strong keyboard skills and the ability to multi-task!
  • Ability to think on your feet and have an understanding of ownership.
  • Ability to deal with complaints in a professional manner.

Personal Attributes:

  • Excellent attention to detail and listening skills
  • Strong communication and interpersonal skills
  • Strength of character and adaptable to a variety of customer types
  • Enthusiastic and team focused.
  • Tenacious, self-motivated an creative
  • Resilient and able to deal with difficult calls
  • Good sense of humour!

Associated Benefits:

  • Excellent training
  • Wage increase to £18,000 after 6 months probation and annual pay reviews.
  • Pension

Working Hours: 8.30am to 5pm Monday - Friday + one Saturday Morning per Month (8am - 12pm)

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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