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Customer Service Assistant Manager

Location: Exeter, Devon Industry: Customer Services
Salary: Competitive Salary Contact: Margaret Rendle
Posted: over 1 year ago Contact Email: mrendle@meridianbs.co.uk

The Company:

Do you have supervisory experience within a Customer Service or Call Centre environment?

We are looking for a team player who can assist the Customer Service Manager in leading, supporting and motivating a fast-paced Customer Service department. You will be responsible for a mixture of Customer Service Advisor's and Team Leaders who deal with enquiries and process orders.

Job Responsibilities:

  • Ensure the day to day smooth running of the customer service department.
  • To work with the team and the Team Leaders to develop a positive team spirit and good morale
  • To assist the Team Leaders in the development of a training programme for the team to ensure skills are developed.
  • Proactively monitor, support and motivate the Customer Service Team to deliver excellent customer service standards.
  • Monitor telephone and email performance ensuring that the company is answering all phone calls and emails in an acceptable timescale and in the right manner.
  • Ensure that there is a process for reviewing any anomalies found in the Customer Service procedures and the development of strategies to prevent these from re-occurring.
  • Liaising on a daily basis with customers and colleagues, providing advice and help, as well as resolving customer problems.
  • Liaising on a daily basis with the Field Sales Team to ensure that all retailer records, discount structures and approvals are kept up-to-date in Sage and CRM.
  • Ensuring that the back order stock allocation is proactively kept up-to-date.
  • Providing annual leave / absence cover for the Customer Services Manager in company and departmental meetings with full confidence and ability.
  • When required, undertake recruitment, selection and probationary reviews of all new staff.

Preferred Skills:

  • Possess excellent communication skills both verbal and written.
  • Proven ability in effective and appropriate delegation
  • Strong people skills
  • Computer literate - with sound knowledge of Microsoft Office.
  • Excellent time management skills
  • Accurate and has an eye for detail
  • Ability to work on own initiative as well as a larger team.

Personal Attributes:

  • Enthusiasm to learn new skills and ability to grasp large amounts of product information.

Associated Benefits:

  • Competitive Salary
  • 23 days holiday, increasing to 26 days based on yearly service, plus bank holidays.
  • Pension Scheme
  • Free Eye Test
  • Life Assurance
  • Child Care Vouchers
  • Cycle to Work Scheme
  • Staff Discount

Working Hours: 09:00 - 17:30 (Mon - Fri)

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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