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Customer Service Assistant

Location: Croydon, United Kingdom Industry: Office & Professional / Administration & Office
Salary: £18,000 - £20,000 Contact: Kate Skehan
Posted: about 2 years ago Contact Email: kate@cjrecruitment.co.uk

We are currently recruiting for an exciting Customer Service Assistant position based at a well-established print & IT solutions company.  They pride themselves on delivering exceptional customer care in every area, with client satisfaction as their primary focus.  The role is based in a high performing Customer Service Department, where delivering excellent service to external and internal customers is a must.  As well as a high level of customer service, you will have experience coordinating engineers, ensuring SLAs are met.

Responsibilities as a Customer Service Assistant

  • Work control of a team of engineers where you will route and plan their day to make the most efficient use of their time, ensuring that the customer service levels are agreed to.
  • Full life cycle of call handling. All customer queries and complaints will be managed through to a satisfactory conclusion, investigate and follow through with the relevant department.
  • Answer incoming calls professionally and efficiently
  • Manage incoming emails   
  • Set up and complete new customer contracts
  • Place orders for consumables

Desired Skills and Personal Qualities

  • Experience coordinating teams of engineers
  • Excellent customer service skills
  • Have a good working IT knowledge
  • Have excellent communication skills
  • Have good interpersonal skills
  • Have a great eye for detail
  • Ability to work under pressure and show initiative
  • To be able to work on own or part of a busy team
  • Understand the importance of high personal standards, from time keeping to business attire and personal conduct

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