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Customer Service Agent

Location: Lincoln, Lincolnshire Industry: Customer Services / Administrator / Telephonist/Switchboard
Salary: £8.65 per annum Contact: Claire Nash
Posted: 2 months ago Contact Email: cnash@meridianbs.co.uk

Meridian Business support are seeking experienced Telesales Customer Service Agents to join one of our clients in Lincoln on a long term basis working on a new project that will be introduced to the company shortly.

Our Client

They have an opening for an inbound customer service agent that are able to take calls from potential new customers when they have issues completing an online registration form. Sometimes there maybe errors that need fixing manually over the phone, or the customer might not have completed the form correctly for it to be submitted and would need assistance.

In addition you will be assisting in supporting general office duties such as faxing, scanning and filing documents.

Responsibilities

  • Calling potential new customers that are having problems completing online forms
  • Assisting manually with online forms to get them submitted
  • Cold calling the customer when errors are promoted on the system
  • Advising customer of products and services on inbound phone calls
  • Using your power of influence to offer services for customer to purchase
  • General office duties faxing, scanning ,emailing
  • Using MS packages, especially Excel

Desired candidate:

  • Worked within a similar role, (telesales or customer service background)
  • Excellent communicator on the phone
  • Competent at using MS packages
  • Reliability is key for this role
  • Working Monday to Friday normal office hours

Location : Lincoln

Working Hours : Monday to Friday 09:00 - 17:00

Start date : ASAP

Pay rate : £8.65

If you fit the above criteria please apply and you will be contacted to discuss this further.

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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