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Customer Service Advisor

Location: Stoke on Trent, Staffordshire Industry: Customer Services
Salary: £16000 - £16500 per annum Contact: Laura Hassall
Posted: 12 months ago Contact Email: lhassall@meridianbs.co.uk

Customer Service Advisor
£16,000- £16,500 per annum
ST4 Stoke on Trent

Meridian Business Support are currently recruiting for customer service advisors in Stoke on Trent.

The position is to work within a growing company, we are looking for customer focused individuals would will provide a positive customer experience before and after the sale in order to drive repeat business and customer loyalty.

Duties to include

  • Resolving customer queries by phone, email and social media platforms
  • General office administration duties as required
  • Processing customer return requests/debit notes within 48 hours of receipt. Bulk returns from store customers will be received as well as single end users.
  • Ensuring that refund prices are correct and all items are authorised for return. Advising the customer if any items cannot be credited.
  • Contacting either a dedicated courier or our own haulier to arrange collection of customer returns.
  • Making any required amendments to returns notes once stock is back before requesting credit.
  • Contacting customers or other departments within the company if any issues arise.

Person Specification

  • Customer Service experience preferred
  • Commitment to providing outstanding customer service
  • Excellent communication skills, both written and verbal
  • Knowledge of relevant software packages (word, Excel, Powerpoint) - training will be provided on in-house packages
  • Attention to detail, can-do attitude and willingness to go the extra mile
  • Ability to co-operate with the team to assist customers and colleagues
  • Retail knowledge also preferred


Monday to Friday 8:30am to 5:00pm with 30 minute lunch and 2 x 15 minute breaks.


22 days paid holiday per year (+Bank Hols)
Company workplace pension
Free on-site parking


Call Laura on 01782 272400 or send your CV to lhassall@meridianbs.co.uk

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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