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Customer Service Advisor

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Location: Exeter, Devon Contract Type: Permanent
Salary: Competitive Industry: Customer Services
Posted: 16 days ago Contact: Margaret Rendle
Apply by: 2/11/2017 Contact Email: mrendle@meridianbs.co.uk

The Company:

Working as part of the UK Customer Services team, you will be responsible for processing sales via telephone / fax / e-mail and dealing with customer queries resulting from sales.

Job Responsibilities:

  • Receive telephone calls from customers, ensuring all calls are dealt with in a friendly and professional manner.
  • Processing orders via telephone, fax and e-mail onto a customised computer system.
  • Support and liaise with the Sales Representatives by answering queries relating to customer details, inputting of orders, displays and providing product ordering information.
  • Assisting customers with quantity calculations.
  • Responding to and solving customer problems / queries / complaints.
  • Liaising with warehouse / carriers with reference to distribution.
  • Input telephone, e-mail or faxed orders onto the sage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
  • Administration of correspondence generated from proformas / invoices and distribution documentation.

Preferred Skills:

  • Possess excellent communication skills with a confident, pleasant telephone manner.
  • Be a team player.
  • Have accurate keyboard skills and experience of data entry.
  • Have proven customer service / sales order processing experience.
  • Be enthusiastic with a desire to strive towards continuous improvement.
  • Be IT literate, with good MS Office and CRM skills, training will be given as necessary.
  • Have the ability to work to set standards and procedures.
  • Be able to work in an organised and methodical manner.
  • Have a willingness to learn.
  • Be educated to a good standard - A' levels or equivalent. Basic mathematical ability essential.
  • Be able to distinguish colour ranges.

Associated Benefits:

  • Competitive Salary
    * 24 days holiday, increasing to 27 days based on yearly service, plus bank holidays.
    * Pension Scheme
    * Free Eye Test
    * Life Assurance
    * Child Care Vouchers
    * Cycle to Work Scheme
    * Staff Discount
    * Flexi Time

Working Hours: 09:00 - 17:30 (Mon - Fri)

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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