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Customer Service Advisor

Location: Wellington, Somerset Industry: Customer Services
Salary: £19845 - £20845 per annum Contact: Lucy Wiltshire
Posted: 4 months ago Contact Email: lwiltshire@meridianbs.co.uk

We are looking to find the best Customer Support Professionals in the West Country! We are looking for strong candidates who are able to maintain customer relationships across public and private sectors.

You will be part of an office based team who work re-actively to resolve customer queries and report change requests/ faults to the first- line support team. The ideal candidate would be responsible for maintaining the relationship between the client and their customer on a daily basis, monitoring customer activity across the business and communicating company - wide decisions and changes to their customers and ensuring all benefits are understood.

Day to day activities will include; dealing with customer service/ change requests, report faults within the bespoke software, resolving customer billing queries, creating quotations/ orders for bespoke mailings, products and templates and managing customer issues and complaints.

Candidates must be able to be a team player, build rapport with customers in line with expectations and needs, be capable of delivering the right information to the correct audience as required and be able to diffuse and take control of difficult situations. The successful candidate will become the "go to" person for customers, building an excellent understanding of their organisation and needs. To be successful in this role, candidates will need to have broad customer service experience and be able to demonstrate their ability to take full ownership and responsibility for all of their customer's needs.

Please note, that we require a minimum GCSE grade C in English and Math and previous experience of dealing with "front line" customer queries is essential. In return, the company are offering a highly competitive starting salary with the opportunity to increase on this with experience.

If this is a role you would be interested in, please apply or call 01823 344 799 for more information. Due to the high volume of applications expected for this position we can only respond to candidates whose skills and experience match the role requirements

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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