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Customer Service Advisor

Location: Swansea, Swansea Industry: Customer Services
Salary: £8.80 per hour Contact: Adele Carter
Posted: about 2 years ago Contact Email: cardiffcommercial@meridianbs.co.uk

Meridian Business Support are currently recruiting on behalf of our client for Customer Service Advisors (Online Banking Support).

This role would suit individuals who are:

  • Looking to kick start their career in the Banking Industry
  • Excellent communicators who enjoy answering and dealing with a high volume of inbound calls from a wide range of customers each day
  • Confident using IT packages including MS Office, in house web-based databases and Lotus Notes
  • Confident keyboard users with the ability to enter information into systems accurately
  • Confident multi taskers who are able to navigate computer systems comfortably
  • Great listeners with the ability to provide outstanding customer service

Your role and duties:

  • Front line support taking and resolving a high volume of calls from Business Customers who have experienced functionality or browser difficulty when logging onto their Online Bank account
  • Verifying each incoming customer call by ensuring the necessary security questions have been confirmed
  • Queries will vary from the customer receiving an error code to username and password issues
  • Be a trouble-shooter, problem solving the query with confidence and professionalism
  • Navigating between a number of screens, various websites and in house databases to assist with resolving the query effectively
  • Transferring customers to the relevant department if their call is not related to Online Banking

These are temporary positions for a minimum of 6 months, however there is the likelihood that these will extend and could potentially become permanent positions.

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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