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Customer Service Administrator (Engineering)

Location: Ilminster, Somerset Industry: Administration Assistant
Salary: £19000 per annum Contact: Sarah Lane
Posted: 12 months ago Contact Email: slane@meridianbs.co.uk

The Company:

We are recruiting for a Customer Service Administrator who has experience of working within an Engineering or Manufacturing environment and is used to dealing with technical enquiries.

Job Responsibilities:

  • Handle all incoming breakdown, service and repair requests for all products
  • Control and monitor the assignment of service engineers to call, internal staff or external suppliers
  • Ensure all service related paperwork is completed and recorded within a defined procedure
  • Process purchase orders and invoices
  • Ensure Quality issues are passed to the correct departments and followed up
  • Document control of technical drawings
  • Take customer orders and quotations received by phone,
  • Answer telephone calls received on the sales line and either deal with the call, ensure it is put through to the correct person or take a message for a colleague
  • Keep accurate and relevant records of customer correspondence
  • Resolve customer issues or complaints in a timely manner

Preferred Skills:

  • Phone and computer based customer service experience
  • A good standard of literacy and numeracy
  • A good standard of computer literacy
  • Ability to work on own initiative
  • Working knowledge of Microsoft Office and Excel
  • Good communication skills both written and oral
  • A good telephone manner
  • Ability to work well under pressure
  • Ability to work well as part of a team and on own initiative
  • Ability to provide excellent customer service in a light engineering market
  • Ability to understand and embrace new technology
  • Ability to take on and understand new products

To apply, or to find out more information, please click on one of the "apply" buttons

Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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