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Customer Service

Location: Telford, Shropshire Industry: Customer Services
Salary: Up to £8.46 per hour Contact: Telford Branch
Posted: 4 months ago Contact Email: tshaw@meridianbs.co.uk

We are currently seeking 5 Customer Service Advisor within the trade / home delivery team.

Hours: Mon to Fri 8.30am - 5pm, bank holidays are worked and time given in lieu (once perm)

Starting salary: Starting at £8.46 p/hour

The Position:

This role is within a rapidly expanding section of the business as part of the dedicated Trade Sales / Home Delivery team based at our clients Head Office in Telford.

Main Duties & Responsibilities:

Sales Order entry

Collections entry

Answering high volume customer calls - providing product advice, prices, dealing with general enquiries etc.

Liaising with customers, either by e-mail or telephone, in a courteous and professional manner

Outbound calls to customers to provide order updates

Confirming deliveries

Dealing with high volume complaints and issues regarding late deliveries, product issues etc.

Effectively communicating with other departments within the company

Provide a customer orientated service, tailored around quality and communication

The Person:

We are looking for a self-starting, self-motivated experienced individuals. Experience within a busy customer services environment is essential. This role will demand the most from you, especially as the clients business is very seasonal.

Skill / Knowledge

Experience with Microsoft Word and Excel

Good communication & organisational skills, both internally & externally

Quick to learn about new products and systems and be capable of adapting to the company's culture

Good geographical knowledge of the UK

To be articulate, numerate and literate

Be flexible, prepared to go the extra mile

Work well under pressure and retain a positive attitude

To apply please contact our team on 01952 457897 or email tshaw@meridianbs.co.uk

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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