We are currently seeking 5 Customer Service Advisor within the trade / home delivery team.
Hours: Mon to Fri 8.30am - 5pm, bank holidays are worked and time given in lieu (once perm)
Starting salary: Starting at £8.46 p/hour
This role is within a rapidly expanding section of the business as part of the dedicated Trade Sales / Home Delivery team based at our clients Head Office in Telford.
Main Duties & Responsibilities:
Sales Order entry
Answering high volume customer calls - providing product advice, prices, dealing with general enquiries etc.
Liaising with customers, either by e-mail or telephone, in a courteous and professional manner
Outbound calls to customers to provide order updates
Dealing with high volume complaints and issues regarding late deliveries, product issues etc.
Effectively communicating with other departments within the company
Provide a customer orientated service, tailored around quality and communication
We are looking for a self-starting, self-motivated experienced individuals. Experience within a busy customer services environment is essential. This role will demand the most from you, especially as the clients business is very seasonal.
Skill / Knowledge
Experience with Microsoft Word and Excel
Good communication & organisational skills, both internally & externally
Quick to learn about new products and systems and be capable of adapting to the company's culture
Good geographical knowledge of the UK
To be articulate, numerate and literate
Be flexible, prepared to go the extra mile
Work well under pressure and retain a positive attitude
To apply please contact our team on 01952 457897 or email email@example.com
Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.