Customer Service Administrator (Temporary to Permanent) Bridgwater

Duties and responsibilities include:

• To provide a high level of customer service and care at all times and liaise with Sales Personnel regarding customer queries and complaints.
• To operate the telephone system, according to company standards in a friendly, helpful and efficient manner.
• To take part in any proactive tele-sales campaigns when required.
• To become competent in all aspects of the sales order processing systems, to include proficient and accurate operation of computer equipment.
• To ensure that all products are priced correctly and in accordance with sales.
• To understand and be able to operate the weighbridge accurately,
• To liaise with the transport department in respect of delivery and collection of goods.
• To carry out proactive/predictive call outs when required
• To help maintain database, customer records and contracts.
• To record any complaints/comments on the complaints system
• To administer credits when required and in accordance with Company Policy
• Experience and skills required
• Previous experience in Customer Service
• Used to a team environment and being able to multi-task
• Telephone skills with the ability to communicate at all levels
• Must be IT literate, ideally with knowledge of order processing

This role will initially start as a temporary assignment and become permanent (subject to suitability) after 12 weeks.

40 hours per week, £7.00 per hour

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.