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Customer Sales Advisor

Location: Norwich, Norfolk Industry: Sales & Business Development
Salary: £8.50 per hour + Bonus incentive on targets hit Contact: Andrew Munn
Posted: about 1 year ago Contact Email: amunn@meridianbs.co.uk

We are looking for Part Time Customer Service Adviser's for our Activity based client in Norwich for at least a 10 week period. The job role is focused around both in and outbound sales, while achieving targets by delivering excellent customer service whilst maximising sales opportunities.

The hours would be 2 or 3 evenings during the weekdays, and one full day on a weekend. The rota will ensure that the evenings and day of the weekend alternate each month.

Key Responsibilities and Accountability's:

  • Accountable for building rapport and relationships with customers to ensure delivery of a professional customer service whilst maximising sales opportunities.
  • Act upon customer complaints/feedback including responses to enquiries in a professional and timely manner.
  • Identifying and acting on key sales opportunities to deliver team and individual targets via a 'sales through service' approach
  • Participate in sales campaigns as directed by B2C Sales Manager (overnight/day).
  • Actively increase the B2C (overnight/day) database by adding leads generated from enquiries and marketing opportunities
  • Respond to all enquiries and queries within 24 hours as per company policy
  • Develop and maintain excellent product knowledge by keeping up to date with all business developments
  • Maintain a good working knowledge of all current sales and marketing campaigns
  • Communicate to customers up sell opportunities (transport, insurance etc) to ensure our product meets their needs whilst working to targets
  • Assist bookings from point of enquiry through to post trip communication
  • Maintain history of all communication on in-house system
  • Regularly conduct outbound calls to generate brand awareness and promote sales

Contribute to the sales team as an active team member by providing support and assistance where/when required

Meridian Business Support is acting on behalf of our Client as a Recruitment Business.

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