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Customer Order Admin - Manufacturing

Location: Cheltenham, Gloucestershire Industry: Administration & Office
Salary: Negotiable Contact: Cheltenham Commercial
Posted: 3 months ago Contact Email: cheltenham@meridianbs.co.uk

Are you a pro-active and skilled Customer Account Administrator, Sales Order Processor, Sales Administrator or similar, seeking a varied and busy position with a Global firm, who offer competitive remuneration, an excellent working environment and great opportunities for development and progression?

Do you pride yourself on high levels of organisation, the ability to prioritise a demanding workload and the level of accuracy and attention to detail with which you work? Are you solutions orientated and consistently striving to provide a first-class service to customers and colleagues alike?

We are seeking a customer-focused, Sales Order Process Administrator to join a collaborative team, within a well-regarded, growing organisation. This is a full time, permanent opportunity.

The ideal candidate for this position will have experience of the full order cycle within a manufacturing or engineering environment and managing both the process with the customer directly and through an internal ERP system.

You will have experience of compiling complex technical documentation associated with the manufacturing process and ideally where the products are unique and bespoke to the customer.

Utilising excellent communication skills, you will provide a single point of contact for the customer after order placement and maintain this contact throughout the order process, dealing with any queries efficiently. You will input and track the order within the ERP system and update the status with both the customer and the Technical Executive responsible for the order.

Working with other departments, you will ensure all documentation is completed and kept up to date. You will build up a resource/library of materials and information (templates/project files etc) to minimise the time spent preparing paperwork for each individual order.

Where there is a requirement for new documentation, you will work with the supply chain to identify the cost of such and communicate this back to the executive responsible for the order placement, in time to meet the customer deadline.

Key Skills/Experience required:

  • Experience of a similar role within manufacturing or engineering, where supply is low volume and high value
  • High levels of attention to detail
  • Excellent communication skills - written and verbal
  • Experience of expediting
  • Experience of utilising an ERP system and ideally for complex order entry
  • Strong customer service skills and a solutions-focused approach

There is a competitive remuneration package attributed to this position, details of which will be provided (along with a full job description) to suitable applicants PRIOR to any CV submission to the client.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

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